Troubleshooting

Find the solutions to the most common issues below. If your issue is not listed, please contact us and we’ll be sure to get your steamer up and running again!

Check/replace the fuse and socket. If problem persists, a service is required.
For 4 litre steamers check mode switch/dial set to steam. For 2 litre steamers try plug in another socket. If problem persists, a service is required.
A service is required.
If steamer is overfilled, empty all water and refill from empty. If filler cap is cracked, replace. If hose is kinked, replace. If problem persists, a service is required.
Steamer may require thorough cleaning. Descale using Propress Descaler and follow instructions. If problem persists, service required.
Ensure hose is fitted correctly. Caution: only do this when machine is cold. If problem persists, order new hose.
Tighten screw in handle. Check handle is not cracked. If problem persists order new hose.
Is machine overfilled? Empty all water and refill from empty. If problem persists, service required.

To ensure appliance safety, use only spare parts and accessories provided by Propress Ltd.

If your steamer needs a service, please contact us on 020 8417 0660 or email info@propress.co.uk to arrange it.