Support

Propress’ after sales service is excellent. Their turnaround from fault finding to collection to repairs and returns is second to none.Edna Painter, Brides of Southampton
Propress frequently take the stress out of insurance inspections by collecting our steamers and liaising with the insurance engineers on our behalf.Anne Wheatley, Galleries (Fashions) Ltd T/A Thackerays

About Our Process

Direct Communication

  • 01

    We are happy to offer expert help and support directly to your steamer users, or liaise with your preferred management team – your choice.

  • 02

    Our customer service number is +44 (0) 208 417 0660 or you can email info@propress.co.uk.

  • 03

    We can keep your Head Office in the loop at all times, or handle everything for you and only come to you when a decision needs to be made – it’s up to you.

  • 04

    All of our customer service staff are trained to give you as much information as possible on costs, age of machines and service history, so you can make an informed decision.


Speedy Service

  • 01

    We can send a courier to collect your Propress Steamer and return it to you.

  • 02

    Most Propress Steamer repairs take a maximum of 5 working days.

  • 03

    Our customers service team is trained to deal with most steamer related questions, but if you need to speak to an engineer don’t be afraid to ask.

  • 04

    We will always get back to you and give you our advice before proceeding with a repair or replacement.


Transparent Pricing

  • 01

    Propress Steamers are designed and manufactured in the UK. This allows us to keep tight control of our supplier costs and pass those benefits on to you.

  • 02

    Propress Steamer repairs are priced on labour, parts, packing and carriage. That’s it. There’s no hidden service charges and often we will be able to give you an estimated cost for any repair before your machine is even collected.

  • 03

    All Propress Steamers come with a minimum of 12 months warranty, and the stainless steel tank inside has a 10 year warranty – so you can concentrate on steaming and not have to worry about costs.

  • 04

    We’ll send your Propress Steamer back to you, PAT tested and working, with some guidance for care in the future.

We understand that a Propress Garment or Curtain Steamer is a key element to your business’ success. The superior performance and ease of use of a Propress Fabric Steamer, mean that once you use one – you won’t be able to imagine going back to ironing. Customers swiftly become used to the convenience of getting garments crease free in seconds. Bridal dress final fittings are planned for weeks in advance, but knowing you have a steamer that can get the final product looking amazing in minutes saves so much time and stress! Our ethos is to help give you, the customer, an easier life. This is the core definition of what our amazing Propress Fabric Steamer does. It smoothes out life’s little rumples along with your frocks’. Along with a high quality, reliable product, we pride ourselves on providing exemplary customer service. We want to make your life easier. Our friendly aftercare team is always happy to help. Whether you need a new Curtain Steamer asap, or a service on a 10 year old Propress Garment Steamer we will make it happen, as quickly as possible, with the minimum inconvenience.

Propress Steamers have been working with private customers and retail organisations for over 30 years. Whether you are a private individual, small business or a massive multinational corporation, we can accommodate our service experience to fit in with your requirements and tailor it to your individual needs. Big business can mean big admin, retail operations staff know that they can trust Propress Steamers to handle all the details. Whether you need all your shops to notify head office to arrange repairs on their behalf, need all orders to have a corresponding Purchase Order, need your service job booked onto your online facilities management portal, or just want us to talk to the user, find out what the problem is and solve it, we will. We know a Propress Steamer is vital for your business, being without one costs money – we can offer to hire a machine out to you while yours is away for service. Just like our fantastic Steamers, we are here to make your life easier.