RETURNS


The description of all items contained on this website are as accurate as possible, please carefully read the specification of the product you are ordering and ensure it suits your needs.

We do not offer a money back guarantee, however if you wish to exchange an unused product for a superior model in the range we can arrange this and you will be charged the prevailing collection fee together with a £15 checking/repacking fee and the difference in cost of the superior product selected.

Refunds are only given at the discretion of Propress Ltd. Please ensure that you read the instructions carefully for any product you have purchased, misuse and failure to follow manufacturer’s / owner service procedures will void your warranty. We do offer return to base servicing and in the event that your product requires servicing please contact us at info@propress.co.uk

As per EU Regulations, you are entitled to a 14 day cooldown period after any online purchase and can decide to return an unwanted item without prejudice within 14 days of receipt. If you do decide to arrange to return your purchase you will be charged the prevailing collection fee together with a £15 checking/repacking fee. Any damage to or losses from the item will also be chargeable.