FAQs

Help please!

The quickest, most efficient and effective way to remove creases in fabric is to steam them. Steaming plumps out the fibres of your textiles, giving them new life and making the creases just fall out – at least they do when you use a Propress Steamer’s aluminium nozzle! They are used extensively in the curtain fitting and bridal industry as it would just be impractical to try to iron these items. Propress’ Steamers’ aluminium nozzle means you can safely steam even the most delicate of fabrics.
If you need a professional garment steamer for a one off event, or a short period of time you might want to consider hiring a fabric steamer. That way you can use the top of the line commercial steamer without having to buy one outright, this is also a really great way to try before you buy! All our hire steamer machines are PRO580 models. They come in a rigid black carrying case (ideal for taking on location) and if you need a longer hose, just ask! For a small increase in the deposit we can supply the hire steamer machine with a drapery kit or a 2m hose if you prefer. We want you to love Propress Steamers and think the hire steamer is an excellent taster of what we can offer, both in terms of product and service, why not contact us for more information?
The short answer is “Yes!”. If are in the UK and you place your order before 3pm Monday – Friday you should receive your steamer the next working day. If you need the steamer delivered on a premium service, say by 12pm or by 9am we can arrange it. Based in the London area and need a steamer even more urgently than that? Well we can help you arrange a courier, so you receive your steamer within a couple of hours. Still not quick enough? Pop in to our South Wimbledon base and pick a machine up there and then. If we’re delivering to an EU country we may need a bit more notice, but if you’re willing to pay for a premium delivery then we can easily get a quote from the couriers for you. We want to make you happy, let us know what you need and we will do our best to make it happen.
Yes you can. Given how much work we do in the charitable sector it is not surprising we often get asked if someone can buy a garment steamer to donate to a charity shop, or just as a present to make a friend’s life a bit easier. All invoices are sent separately from the clothes steamer, so you don’t have to worry about someone seeing how much you’ve spent, on the delivery note. While we can’t offer a gift wrapping service, we’re quite happy to include any personalised message you may like on the delivery note – just let us know if you need something different at info@propress.co.uk.
Yes we do. Our hire commercial steamer machines are designed for short term use and are charged on a weekly basis. We do take a deposit, which is refundable upon return of the machine in good order. All our hire Propress Steamer machines are PRO580 models. They come in a rigid black carrying case (ideal for taking on location) and if you need a longer hose, just ask! For a small increase in the deposit we can supply the hire fabric steamer machine with a drapery kit or a 2m hose if you prefer. We want you to love our product and think the hire machine is an excellent taster of what we can offer, both in terms of product and service, why not contact us for more information?
Every steamer goes out with an instruction booklet and an A4 Health and Safety poster that can be displayed in store where the steaming takes place. However we are well aware that not everybody reads instruction booklets. We have found that if a document is co-branded with your company logo, your staff are more likely to pay attention to and retain the information. We have come up with a Health & Safety pack that includes training schedules, risk assessments, basic safety and operating instructions and routine maintenance advice. Just email us with what you need and a jpeg of your logo to info@propress.co.uk and we will be happy to discuss your requirements. Need something a bit more specific, tailored to your individual needs? Let us know, we will do our best to help so that you and all your staff can steam happily and safely.
Instruction booklets and A4 Health and Safety posters are available in a variety of languages (see below).

I want to know more!

Well that depends where you are based. If you are in London or the South East of the UK and have the time, pop into our South Wimbledon office, we would love to see you. Give us a call on 020 8417 0660 to arrange a demonstration and we can have whatever fabric steamer you’re interested in up and running so you can have a play with it. Based further afield? Not to worry, Propress professional steamers are the most reliable and effective garment steamers around, which is why 90% of UK charity shops use Propress steamers. Wander down your High Street and see if the local charity shop will let you have a look. As a thank you to all those charity shops being such excellent ambassadors for Propress steamers, if you buy a steamer after a demonstration in a charity shop (and let us know which one) we will send a £10 donation to the shop concerned.

If you are based in Europe, you might be able to catch us at a European trade show, or you can always check out some of our Youtube videos here

Well this depends on what model of fabric steamer you purchase, and how you use it. The PRO290 Propress Professional Steamer has about 70 minutes of continuous steam, the PRO580 Propress Professional Steamer has about 125 mins of continuous steam. To put this in context, once you are used to steaming, a T-shirt might take 30 seconds to steam, a wedding dress 5 minutes. That’s a lot of steamed clothes! The other factor is how you use it; the PRO580 steamer has a standby feature, this means that if you are interrupted while steaming, you can put the machine on standby and it will keep the water just below steaming temperature until you need to use it again. That 125 minutes could last you all day if you are busy enough! The standby feature means that no steam is wasted – saving you time and money.

Propress steamers are built to last! The stainless steel boiler in each machine comes with a ten year guarantee and it is not unusual to get requests to repair machines that are 20 years old (or older!). Even in a very heavy usage environment (like a charity shop) we would estimate their lifespan to be approximately 10 years. The better you take care of your garment steamer the longer it will last. We recommend regular rinsing out and descaling of the tank and making sure that basic safety rules are followed (e.g. don’t pull the machine around by its cable!) but your fabric steamer should last for years and years. If you do encounter any problems with your garment steamer we are here to help and can offer servicing, replacement parts, or just advice, if that is what’s needed to get you up and steaming clothes or curtains again. We have been making fabric steamers for over 30 years and have hundreds of thousands of happy users, why not join them?

Given the long lifespan of a Propress Steamer, it is a reasonable question. There are commercial steamers out there that outlast the businesses that purchase them. Often clothes or curtain steamers are sold on as part of a shops fixtures and fittings when someone purchases a property. Propress Steamers do occasionally have reconditioned garment steamers available. Our reputation for reliability means that we can only pick the best 2nd hand fabric steamers to recondition – usually these are ex-hire steamer machines, ex-showroom steamer models or steamer machines that have been used infrequently for exhibition or promotional purposes. We do not buy second hand steamers from customers, nor do we offer part exchanges on old machines.

Money, money, money…

Prices quoted on the website include UK VAT, shipping is added at checkout and depends on how much you buy and what country you want delivery to (delivery to the UK is free). If you want to purchase multiple items you may want to contact us directly to see what savings may be available.
VAT registered EU customers should contact us directly to arrange VAT refunds. For more information on UK and EU delivery please go to delivery information.
You’ve come to the right place! Propress Steamers pride ourselves on our long lasting and positive relationship with multiple retailers. Some of the biggest high street names are customers and we’d love you to be one too. Contact us directly and let us know exactly what you want and when you want it and we can make it happen. We can deliver direct to your distribution centre anywhere in the world, or to individual stores. All of our steamers are designed and made in the UK so we can control lead times and build schedules to help you meet your targets on time. We can even include bespoke information with each steamer.
Yes- look out for the PayPal logo at the checkout point. You can still pay by card if you prefer, either way is fine by us, but we thought this might make things a bit easier for you. Prices on this website are in £ Sterling. NB Currency exchange rates may vary from day to day.

Steaming over the ocean…

Yes of course you can! In Europe or UK? Shop here.

Need a different plug? We can offer UK (type G) Euro (type F) and AUS (type I).
Need instructions in another language? We can offer instructions in English,French, German, Spanish, Italian and Arabic.
On the other side of the world and desperate for a steamer today? We can put you in touch with our network of distributors.

Yes we do, currently we have distributors in Europe, Asia, Africa and Australasia. For more information and contact details, please contact us.
We currently have instruction booklets for both models of Propress Professional Steamers in the following languages:
English
French
German
Spanish
Italian
Arabic
And the A4 Health and Safety poster is available in:
English
French
German
Spanish

You haven’t answered my question – how can I get in touch?

If there is anything else we can help you with, or any more information you would like, please do contact us. Our office hours are Monday to Friday 9am-5.30pm. We hope to hear from you soon!